Shipping Policy

Effective Date: 01/11/2024

Thank you for shopping with us at Farwinger. We strive to provide you with the best shopping experience possible. Please review our shipping policy below to understand our shipping practices.

1. Shipping Methods

We offer a variety of shipping options to meet your needs, including:

  • Standard Shipping: Delivery within 2-5 business days.
  • Express Shipping: Delivery within 1-2 business days.
  • International Shipping: Available to select countries. Delivery times vary by destination.

2. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping method selected
  • Destination
  • Weight and dimensions of the package

Free Shipping: We offer free shipping on selected items

3. Processing Time

Orders are typically processed within 1-2 weeks on components and 4-6 weeks for furniture after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

4. Delivery Times

Estimated delivery times may vary based on your location and shipping method chosen at checkout. Please note that delivery times are estimates and not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order using the link provided in the email.

6. Delivery Issues

If your order does not arrive within the expected time frame, please contact us at contact@farwinger.com or call us at +44(0)7572532081. We will work with the carrier to resolve any issues.

7. International Shipping

For international orders, please note:

  • Customs duties and taxes may apply and are the responsibility of the customer.
  • Delivery times may be longer due to customs processing.

8. Returns and Exchanges

For information about our return and exchange policy, please visit our [Returns & Exchanges Policy page link].

9. Contact Us

If you have any questions about our shipping policy, please feel free to contact us:

  • Email: contact@farwinger.com
  • Phone: +44(0)7572532081
  • Mailing Address:
    81 Abacus Building
    196 Alcester Street

          Birmingham, B12 0NX

          United Kingdom

Thank you for choosing Farwinger! We appreciate your business.

Or contact us directly at contact@farwinger.com

How We Ship

We ship from our workshop in Birmingham, United Kingdom. All orders are dispatched via tracked courier services. We ship to addresses across the UK and internationally.

Production & Dispatch Times

All Farwinger products are made to order. Please allow 3–7 working days for production before your order is dispatched. You will receive an email notification when your order has shipped, including your tracking number.

During peak periods or for particularly large or complex items, production may take longer. We will contact you if this applies to your order.

UK Delivery

  • Standard: 2–3 working days after dispatch
  • Express: next working day after dispatch (where available — shown at checkout)

International Delivery

Delivery times for international orders vary by destination and are shown at checkout. Please note that international shipments may be subject to customs delays outside our control. We do not accept responsibility for delays caused by customs clearance.

Customs & Import Duties

For orders delivered outside the United Kingdom, customs duties and import taxes may apply. These charges are the sole responsibility of the buyer. Farwinger has no control over these charges and is not liable for them. We recommend contacting your local customs authority for guidance before placing your order.

Shipping Insurance

All shipments are covered by XCover shipping protection, arranged through our logistics partner SendCloud. This cover applies to loss and damage in transit up to the declared value of your order.

To make a claim under the insurance policy, the following steps must be followed:

  1. Note damage at delivery: If the outer packaging appears damaged when delivered, note this on the carrier's delivery documentation before accepting the parcel where possible.
  2. Photograph everything immediately: Upon opening, take clear photographs of:
    • The outer packaging — all sides, including any damage, labels, and tape
    • The inner packaging and void fill material
    • The damaged item itself, from multiple angles
  3. Retain all packaging: Do not discard any packaging — box, void fill, wrapping, or cling film — until your claim is fully resolved.
  4. Contact us within 48 hours: Email contact@farwinger.com with your photographs and order number as soon as possible.

Important: XCover claims must be submitted within 28 days of the delivery date (or expected delivery date for lost parcels). Claims submitted after this deadline cannot be processed, and we will be unable to recover costs from the insurer on your behalf. Please do not delay in reporting damage or non-delivery.

For lost or missing parcels, please contact us if your order has not arrived within:

  • UK: 10 working days after the estimated delivery date
  • International: 20 working days after the estimated delivery date

International Packing — Cling Film Wrap

For all international shipments, we wrap wooden items in cling film before boxing. This helps slow the rate of moisture exchange during transit and reduces the risk of the wood drying out too rapidly.

Please do not remove the cling film immediately upon arrival. Follow our Wood Acclimatisation Guide for full instructions on how to safely introduce your item to its new environment.