Terms of Service

Effective Date: 01/11/2024

Welcome to Farwinger! These Terms of Service (“Terms”) govern your use of our website [www.farwinger.com] and the purchase of products from our store. By accessing our site or purchasing from us, you agree to these Terms. If you do not agree with any part of these Terms, you must not use our website.

1. Definitions

  • “Company,” “we,” “us,” or “our” refers to [Your Company Name], registered in [Your Registration Location] under registration number [Your Registration Number].
  • “Customer,” “you,” or “your” refers to any person or entity that accesses our website or purchases products from us.

2. Acceptance of Terms

By accessing our website or placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to comply with these Terms and all applicable laws and regulations.

3. Account Registration

To make a purchase, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and account.
  • Notify us immediately of any unauthorized use of your account.
  • Be responsible for all activities that occur under your account.

4. Product Information

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, prices, or other content on the site are accurate, complete, or error-free. We reserve the right to correct any errors and update product information at any time.

5. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Prices are in GBP and may change without notice.
  • Payment must be made in full at the time of order. We accept credit/debit cards, PayPal and others.
  • You will receive an order confirmation via email once your payment has been processed.

6. Shipping and Delivery

Shipping costs and delivery times will be provided at checkout. By placing an order, you agree to our Shipping Policy, which can be found [link to your Shipping Policy].

7. Returns and Refunds

We want you to be satisfied with your purchase. Please refer to our Returns & Exchanges Policy [link to your Returns & Exchanges Policy] for detailed information regarding returns, exchanges, and refunds.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any of our content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Farwinger Limited will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or your purchase of products, even if we have been advised of the possibility of such damages.

10. Governing Law

These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms or your use of our website.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: contact@farwinger.com
  • Phone: +44(0)7572532081
  • Mailing Address:
    81 Abacus Building
    196 Alcester Street

Birmingham, B12 0NX

United Kingdom

Thank you for choosing Farwinger. We appreciate your business!

Or contact us directly at contact@farwinger.com

These Terms of Service ("Terms") govern your use of the Farwinger website at farwinger.com ("the Site") and the purchase of products from our online store. By placing an order, you agree to these Terms.

About Us

Farwinger is a UK-based woodturning and craft business operated by Michael Farwinger, based in Birmingham, England. Contact us at contact@farwinger.com.

Products

All Farwinger products are handcrafted from natural solid wood. As wood is a natural material, each piece will exhibit unique variations in grain pattern, colour, and texture. These variations are inherent characteristics of the material and are not defects.

Product photographs are representative of the item you will receive but cannot guarantee an exact match in grain or colour.

All standard products are made to order, with production taking 3–7 working days before dispatch. Bespoke products are made to your individual specification and may have longer lead times.

Pricing

All prices are displayed in GBP (£). VAT is applied where required by UK law. Farwinger reserves the right to update prices at any time. The price confirmed at the time of your order is the price you will be charged.

Orders & Acceptance

Placing an order constitutes an offer to purchase. Your order is accepted when we send you an order confirmation email. We reserve the right to decline or cancel any order at our discretion — for example, in the event of a pricing error or product unavailability. If we cancel your order, you will receive a full refund.

Bespoke Orders

Orders made to your personal specification (custom dimensions, wood species, finish, or design) are non-cancellable once production has begun. These items are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013. Please ensure all specifications are correct before confirming a bespoke order.

Payment

Payment is taken at the time of ordering. We accept the payment methods shown at checkout. All transactions are processed securely. Farwinger does not store payment card details.

Wood & Natural Materials

Solid wood is a hygroscopic, living material that responds to changes in humidity and temperature. Minor movement, checking, or surface variation over time is normal and is not a defect. We strongly recommend following our Wood Acclimatisation Guide upon receipt of your order to minimise the risk of cracking or shrinkage.

Your Consumer Rights

These Terms do not limit or exclude your statutory rights under UK consumer law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable legislation.

Limitation of Liability

To the fullest extent permitted by applicable law, Farwinger's total liability to you in connection with any order shall not exceed the price paid for the relevant product. We are not liable for indirect, consequential, or economic loss arising from your use of our products or website.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Intellectual Property

All content on this Site — including product images, text, designs, and branding — is the property of Farwinger and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

Website Use

You agree not to use this Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. We reserve the right to suspend or terminate access for breach of these Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be available on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Last updated: April 2026